Pokerstars en pokerstrategy

    • TimothyVdp1
      TimothyVdp1
      Bronze
      Lid sinds: 11.12.2007 Posts: 5,820
      Hier een serie mails die ik over en weer heb gestuurd met pokerstars support.
      Van boven naar onder te lezen :)
      Komt erop neer dat als je al een playmoney pokerstars account hebt dat je geen strategypoints kan gaan verzamelen.


      Hello Timothy,

      Thank you for contacting us.

      Please note that upon your first time deposit at PokerStars, you will be
      able to profit from our 100% deposit match up to $50.

      Furthermore, please note that we are also giving all our players who make
      their first real-money deposit the chance to win big in a series of
      exclusive freerolls. You may feel free to visit
      http://www.pokerstars.com/poker/promotions/first-depositor-freerolls for
      more information.

      However, as your account is not tracked with PokerStrategy, no promotions
      from our partnership with them will apply.

      Thank you for your understanding, and for choosing PokerStars!

      Regards,

      Angelica
      PokerStars Support Team


      ----- Original Message -----
      From: timothy.vandeputte@student.kuleuven.be
      Sent: 2008/02/19 14:07:33
      To: support@pokerstars.com
      Subject: RE: PokerStars and PokerStrategy

      >Hello,
      >
      >I did not make a deposit yet, but I have a play money account.
      >Am I eligible for the bonusses or not?
      >
      >Regards,
      >Timothy
      >
      >Quoting PokerStars Support <support@pokerstars.com>:
      >
      >> Hello Timothy,
      >>
      >> Thank you for contacting us back.
      >>
      >> Please note that for players to be able to access promotions due to our
      >> partnership with PokerStrategy further requirements must be met beyond
      >> simply entering a bonus code at the time you make a deposit with us.
      >>
      >> Your account needs to have been properly tracked with PokerStrategy at
      the time of its creation.
      >>
      >> Unfortunately, as this was not the case with your particular account
      >> creation, access to our promotions due to this partnership will not be
      >> possible.
      >>
      >> Please feel free, however, to contact us back in case you were to
      require any further assistance, and thank you for choosing PokerStars!
      >>
      >> Regards,
      >>
      >> Angelica
      >> PokerStars Support Team
      >>
      >>
      >> ----- Original Message -----
      >> From: timothy.vandeputte@student.kuleuven.be
      >> Sent: 2008/02/19 13:12:55
      >> To: support@pokerstars.com
      >> Subject: RE: PokerStars Account & PokerStrategy
      >>
      >>> Hi,
      >>>
      >>> Thanks for the quick reply!
      >>>
      >>> I only have to enter the pokerstars bonus code when I make a deposit
      >>> so I don't really see how this is a problem?
      >>>
      >>> Regards,
      >>>
      >>> Timothy
      >>>
      >>> Quoting PokerStars Support <support@pokerstars.com>:
      >>>
      >>>> Hello Timothy,
      >>>>
      >>>> Thank you for your kind reply.
      >>>>
      >>>> Unfortunately, there is no way for us to change the affiliate listed
      in your account, since it is done automatically by our system by the time you create the account.
      >>>>
      >>>> Feel free to contact us back if you have any further questions.
      >>>>
      >>>> Regards,
      >>>>
      >>>> Bianca
      >>>> PokerStars Support Team
      >>>>
      >>>>
      >>>> ----- Original Message -----
      >>>> From: timothy.vandeputte@student.kuleuven.be
      >>>> Sent: 2008/02/19 12:47:35
      >>>> To: support@pokerstars.com
      >>>> Subject: RE: PokerStars Account & PokerStrategy
      >>>>
      >>>>> Hello,
      >>>>>
      >>>>> Thanks for the quick response!
      >>>>> I only have a playmoney account, so is there really no way I can
      >>>>> collect points for pokerstrategy?
      >>>>>
      >>>>> Regards,
      >>>>>
      >>>>> Timothy
      >>>>>
      >>>>> Quoting PokerStars Support <support@pokerstars.com>:
      >>>>>
      >>>>>> Hello Timothy,
      >>>>>>
      >>>>>> Thank you for contacting us!
      >>>>>>
      >>>>>> We are very happy to have entered into a partnership with PokerStrategy
      >>>>>> recently. Unfortunately the partnership does not extend to already
      >>>>>> existing player accounts. We are aware that you already have an account
      >>>>>> with us prior to the start of this partnership, therefore you cannot
      >>>>>> collect points with PokerStrategy.
      >>>>>>
      >>>>>> We are currently looking at other alternatives to provide benefits
      to those players who already had a PokerStars account prior to our
      >>>>>> relationship with PokerStrategy. Once we have a solution we will
      >>>>>> provide you with further information.
      >>>>>>
      >>>>>> In the meantime, our VIP Club provides many valuable options for the
      >>>>>> points you may have already earned with us. Full details on the VIP
      >>>>>> Club can be found at http://www.pokerstars.com/vip/
      >>>>>>
      >>>>>> Let us know if there is anything else we can assist you with.
      >>>>>>
      >>>>>> Regards,
      >>>>>>
      >>>>>> Bianca
      >>>>>> PokerStars Support Team
      >>>>>>
      >>>>>>
      >>>>>> ----- Original Message -----
      >>>>>> From: timothy.vandeputte@student.kuleuven.be
      >>>>>> Sent: 2008/02/19 11:14:06
      >>>>>> To: support@pokerstars.com
      >>>>>> Subject: pokerstrategy bonus+information sharing
      >>>>>>
      >>>>>>> Hello,
      >>>>>>>
      >>>>>>> I am a member of pokerstrategy.com and I would like to benefit of
      the bonusses this site offers on pokerstars by using the deposit bonus you offer.
      >>>>>>>
      >>>>>>> However, I don't seem to get the "information sharing" option
      >>>>>>> described on this page:
      >>>> http://www.pokerstrategy.com/nl/bonus/detail/424
      >>>>>>>
      >>>>>>> I tried downloading pokerstars from all the links on that page
      after deleting all my cookies and it just doesn't show up...
      >>>>>>>
      >>>>>>> I already have a play money account but this shouldn't be a problem or is it?
      >>>>>>> My account name is Timothyvdp.
      >>>>>>>
      >>>>>>> I hope u can help me,
      >>>>>>>
      >>>>>>> Thanks in advance,
      >>>>>>> Timothy Vandeputte
      >>>>>>>
  • 6 antwoorden
    • Sharp80
      Sharp80
      Bronze
      Lid sinds: 14.11.2006 Posts: 4,547
      hoi TimothyVdp1,

      Dat is inderdaad heel vervelend. Wellicht heb je iets aan DEZE thread.
    • SeaJaws
      SeaJaws
      Bronze
      Lid sinds: 04.06.2007 Posts: 1,103
      bij mij waren ze veel gemakkelijker, kzal is ff de mails opzoeken
    • Sharp80
      Sharp80
      Bronze
      Lid sinds: 14.11.2006 Posts: 4,547
      Ik ben heel benieuwd........Pokerstars en soepel. :D
    • SeaJaws
      SeaJaws
      Bronze
      Lid sinds: 04.06.2007 Posts: 1,103
      Gewoon van boven naar beneden lezen. Ik heb trouwens nog geen Strategypoints effectief verdiend via hun, dus nog afwachten of het wel echt in orde is ;) .


      aan support

      Hi,

      My account on PokerStars is SeaJaws. I made an account a long time ago
      and I don't remember how exactly I downloaded the software. Recently I
      downloaded your software again through http://www.Pokerstrategy.com and found
      out I already had an account so I logged in and made a deposit with
      the Pokerstrategy bonus code. This deposit was transfered yesterday I
      think and I got the 100% bonus. But I think I never pushed the "Share
      Information" button (I can't see it now) so I'm wondering if it's
      actually linked with pokerstrategy.

      Best Regards


      PokerStars Support
      aan mij

      Hello ,

      Thank you for contacting us.

      I checked your PokerStars account and I can confirm it was not linked to
      PokerStrategy. Please let me know if we can be of further assistance.


      Regards,

      Jeny


      aan PokerStars


      Thank you for the fast reply. I was wondering if it's possible to link
      my account to PokerStrategy. I don't want it to be linked to any other
      sites if that's a problem.

      Regards



      PokerStars Support
      aan mij

      Hello ,

      Thank you for your contacting us.

      We have received your email and I have forwarded it to the Department
      responsible for handling these matters. They will get back to you as soon
      as possible.

      Thank you for your patience, and for choosing PokerStars.

      Regards,

      RicardoB
      PokerStars Support Team

      "affiliates@pokerstars.com"
      aan mij

      Hello,

      Thank you for your email.

      We have taken your situation into consideration, and have linked your
      account to PokerStrategy.

      Kind Regards,
      Amy
      Affiliate Support Team.
    • Sharp80
      Sharp80
      Bronze
      Lid sinds: 14.11.2006 Posts: 4,547
      Ok dan, er is dus toch nog hoop! Hopelijk zijn ze bij de anderen ook zo soepel, want helaas hoor ik meer verhalen die het tegenovergestelde zijn van dit.
      Echter proberen kan nooit kwaad.
    • TimothyVdp1
      TimothyVdp1
      Bronze
      Lid sinds: 11.12.2007 Posts: 5,820
      dan ga ik dit in de komende 2 weken ook proberen!

      groeten